Guides

Passenger rights, without the legal jargon

What you’re owed when a flight is late, cancelled or your bag goes missing, and how to collect it.

• Flight delayFlight delayed: when you are owed compensation, and how muchWhen a delay gives you €250, €400 or €600, how arrival time is measured, what the airline must give you at the airport, and when its excuse doesn’t hold.
• Cancelled flightCancelled flight: refund, another flight, or compensationWhat you’re owed when an airline cancels: a choice between a refund and another flight, compensation up to €600, and the 14-day rule.
• Lost luggageLost, damaged or delayed bag: what to do right awayHow to report lost, damaged or delayed luggage, the 7- and 21-day deadlines, and the most an airline pays under the Montreal Convention.
• Flights from SerbiaFlights from Serbia: when you’re owed up to €600Do compensation rules apply to flights from Belgrade and Niš? Serbian law adopted the EU rules with the same amounts. What applies to Air Serbia, Wizz Air and arrivals.
• New rules 2027Flight compensation in 2027: the new EU rules, amounts and deadlinesThe EU changed air passenger rights in 2026. What stays (€250 to €600, the three-hour threshold), what changes (a 9-month deadline, 30-day answers) and when.
• Missed connectionMissed your connection because of a delay: when you are owed compensationCompensation for a missed connection: why one booking matters, how distance is counted, and what applies when the connection is outside the EU.
• Wizz AirWizz Air delay or cancellation: how to get compensationWhich Wizz Air flights from Serbia are covered by EU rules (W6, W4, W9), how claims are filed, and what to do when Wizz Air refuses or doesn’t reply.
• RyanairRyanair delay or cancellation: how to get compensationRyanair is an EU airline, so EU rules apply on its flights. How claims are filed, what Ryanair requires from intermediaries, and when you need help.
• Air SerbiaAir Serbia delay or cancellation: compensation up to €600When Air Serbia owes you €250, €400 or €600: flights from and into Belgrade, connections, the 90-day complaint window and Serbia’s Civil Aviation Directorate.