Guide · updated 12 November 2026

Wizz Air delay or cancellation: how to get compensation

Wizz Air operates through several airlines, and the code on your ticket decides whether EU compensation applies. For W6 and W4 flights from Serbia into the EU, it does.

The code on the ticket decides

The code appears before the flight number on your boarding pass. Our form recognises it when you type the flight number.

How claims are filed

Passengers claim through Wizz Air’s compliments and complaints form. For companies representing passengers, Wizz Air runs a dedicated official platform where claims are filed with the passenger’s assignment or authorisation. Wizz Air’s help centre says it handles an intermediary’s claim only after the passenger has claimed directly, so we tell you exactly what to send in that case.

If they refuse or don’t reply

We prepare and send the complaint to the competent enforcement body, and court is the last step, at our cost.

Luggage

Report a damaged or lost bag at the airport, then to Wizz Air under the baggage category, within the deadlines in the luggage guide.

This is general information, not legal advice for your specific case. We check every claim individually.