About

Who we are and how we work

Compenzation collects compensation from airlines for passengers from Serbia and the region when a flight is delayed, cancelled or they are denied boarding.

How we work

A person reviews every claim, not just software. We check the route, the airline and the cause of the delay, then tell you honestly what the chances are. If there are none, we don’t take the case and you pay nothing.

Once we take a case, we send the claim to the airline on your behalf, answer refusals, and go to the enforcement body or court if needed, at our cost. You pay 25% only if we get paid.

Contact

Compenzation, Belgrade. Contact: contact@compenzation.com.

Who writes the guides

The guides are written and checked by our team. They rely on Regulation (EC) 261/2004, the new Regulation (EU) 2026/2202, EU Court of Justice rulings and the Montreal Convention, and are updated when the rules change.