Delays, cancellations, lost luggage

Flight delayed? They owe you up to €600.

Send us your flight number and date. We deal with the airline, and you pay us 25% only once the money is in your account.

up to €600
per passenger under EU rules, whatever the ticket cost
3+ h
of arrival delay is enough
up to 6 years
back, depending on the country

Check your flight

What happened?
Choose what happened.
A flight number looks like this: JU 512.
Pick the date.
Enter the departure airport.
Enter the destination.

The check is free and doesn’t commit you to anything.

Checking your flight…

How much later than planned did you reach your final destination?
Choose how late you were.
When were you told the flight was cancelled?
Choose one.
Did you give up your seat voluntarily?
Choose one.
Were all the flights on one booking?
Choose one.
Has the airline already given you anything?
What happened to your luggage?
Choose what happened.
Did you report it to the airline?
Choose one.
Pick the date.
Enter both first and last name.
Check the email address.
Enter the street and number.
Enter the city.
Enter the country.

Boarding pass and booking

Take a photo with your phone or attach a PDF.

    Your compensation
    Read the agreement and power of attorney

    Signature

    Sign with your finger or mouse
    Sign in the box above.

    By signing and clicking “Send claim” you conclude the assignment agreement and power of attorney, with a 25% fee only if we get paid, and accept the Terms of use. You can withdraw within 14 days at no cost (form). The service is provided by Compenzation, and we handle your data under the Privacy notice.

    Got it.

    Track your claim

    What they owe you

    The amount depends on how far you flew, not on what the ticket cost. Every passenger gets it separately.

    €250up to 1,500 km
    €4001,500 to 3,500 km
    €600over 3,500 km
    Arrivals Belgrade
    Example flights and the compensation a passenger would be owed
    TimeFromKmStatusOwed

    You’re covered on flights departing the EU or Serbia, on flights into the EU operated by an EU airline, and on Air Serbia flights into Serbia. Serbian law adopted the EU rules, with the same amounts.

    It takes you two minutes

    We do the rest, even when it drags on. Airlines often refuse the first request.

    1. 01

      Check your flightYou

      Enter the flight number and date, see right away what you’re owed, then attach the boarding pass and sign.

    2. 02

      We write to the airlineUs

      We file the claim, answer when they refuse it, and sue them if we have to. Whenever there’s news, we let you know.

    3. 03

      You get the moneyYou

      When the airline pays, 75% goes to you. If it doesn’t, you owe us nothing.

    Your bag didn’t arrive with you?

    For lost, damaged or delayed luggage the airline is liable for up to about €1,800 per passenger. It pays for the actual loss, so keep your receipts.

    • Delayedwritten claim within 21 days

      You get back what you had to buy while it was missing: clothes, toiletries, a charger.

    • Damagedwritten claim within 7 days

      The repair, or the value of the bag and the things damaged inside it.

    • Lostif it’s still missing after 21 days

      The value of the bag and everything in it, backed by receipts or other proof.

    Report luggage

    At the airport, ask for a report confirmation (PIR). If you didn’t get one, you can still claim.

    The limit is 1,519 SDR per passenger under the Montreal Convention, about €1,800 to €1,900 depending on the exchange rate. A lawsuit must be filed within two years.

    That’s our cut, and only if we win.

    Big agencies take around 35%, and many add up to 15% more when a case goes to court. Ours stays at 25% in court too, and we pay the court costs.

    Example

    Madrid → Belgrade, 2 passengers

    Compensation, 2 × €400
    €800
    Our 25%
    −€200
    You get
    €600
    Does my flight qualify?

    It covers every flight departing the EU or Serbia, flights into the EU operated by an EU airline, and Air Serbia flights into Serbia. Flights from Serbia fall under Serbian law, which adopted the EU rules with the same amounts.

    Does it cover Air Serbia?

    Yes. On flights from Serbia and on Air Serbia flights into Serbia, Serbian law applies with the same amounts as in the EU: €250, €400 or €600 per passenger. On flights from the EU, the EU regulation applies. The complaint is due within 90 days of the flight, so contact us right away. All about Air Serbia compensation

    The airline says it was an extraordinary circumstance. Now what?

    They say that a lot. The EU Court of Justice ruled that an ordinary technical fault isn’t extraordinary, and for weather and strikes we check the records for that day. If the excuse doesn’t hold up, we answer them.

    How far back can I claim?

    It depends on the country where the claim is filed, usually one to six years. Send us older flights too and we’ll see.

    What do I need to start?

    The flight number and date. We ask for the boarding pass or booking confirmation later, and you don’t have to print anything.

    How long does it take?

    Some airlines pay within a couple of weeks. Others wait for court, which can take a few months. We get in touch as soon as there’s news, so you don’t have to call.

    What if we don’t win?

    Then you owe us nothing, no fee and no court costs.

    Does it cover children?

    Yes, every child who had their own seat.

    Why do I have to sign something?

    The agreement passes us the right to collect the compensation, and the power of attorney lets us represent you. Without them the airline won’t deal with us. They cover only the flight you report, and you can end the agreement at any time before the airline pays. If an airline insists on a handwritten signature, we’ll send you a paper copy to sign.

    When do you need my bank account?

    Not in the claim form. When the airline approves the payment, you get an email with a link to your claim page where you enter your account, and we transfer your share within 14 days of receiving the money.

    Partnerships

    For travel agencies

    When your travellers’ flight is delayed or cancelled, they call you. Send them to us: we handle the claim with the airline, and you don’t spend time on the back-and-forth.

    • Travellers pay nothing upfront, and 25% only if we get paid.
    • You can send us a whole group from the same flight.
    • We agree the terms of working together with each agency individually.
    Email us

    We reply within one working day.

    Check your flight, leave the rest to us.

    The check is free and takes a minute. You pay only if we collect.

    Check my flight