Guide · updated 12 November 2026

Ryanair delay or cancellation: how to get compensation

Ryanair is an Irish airline, so EU compensation rules apply on all its flights departing from or landing in the EU. The claim goes to Ryanair directly first.

First, directly to Ryanair

Ryanair’s terms of carriage ask the passenger to claim directly first and to wait 14 days before using an intermediary. Claims for flights in the last six months go through Ryanair’s EU261 claim form, older flights through its contact form.

When you need us

If Ryanair refused you citing extraordinary circumstances, or didn’t reply at all, we take over: we check the real cause of the delay, answer them, and go to the enforcement body or court if needed. Ryanair pays the passenger directly, so you then pay us our 25% fee, as the agreement says.

Common excuses

Air traffic control and weather come up most. They can be extraordinary circumstances, but the airline has to prove they actually caused your flight’s delay. A technical fault doesn’t count.

Luggage

Ryanair has a separate luggage form, which needs the PIR reference from the airport.

This is general information, not legal advice for your specific case. We check every claim individually.