Airport · updated 13 November 2026
Sarajevo Airport: compensation for delays and cancellations up to €600
Passenger rights in Bosnia and Herzegovina are based on the EU regulation. On Wizz Air and Ryanair flights from Sarajevo to the EU, the EU regulation itself applies, with €250, €400 or €600.
Which rules apply
| Flight | Rules |
|---|---|
| From Sarajevo, on any airline | Bosnia and Herzegovina’s rules based on Regulation 261/2004 |
| From Sarajevo to the EU, on Wizz Air, Ryanair or another EU airline | Regulation (EC) 261/2004 as well (alongside local rules) |
| From the EU to Sarajevo | Regulation (EC) 261/2004 |
The Bosnia and Herzegovina Directorate of Civil Aviation states that passenger rights are based on Regulation 261/2004. The complaint goes to the airline first. For delays of three hours or more we rely on the EU Court’s Sturgeon ruling, which local authorities don’t always apply the same way, so we check every flight individually.
How much compensation
| Sarajevo ↔ | Distance (approx.) | Per passenger |
|---|---|---|
| Istanbul | 900 km | up to €250 |
| Vienna | 500 km | up to €250 |
| Berlin | 1,010 km | up to €250 |
| Prague | 760 km | up to €250 |
| Bratislava | 490 km | up to €250 |
| Stuttgart | 880 km | up to €250 |
| Milan Malpensa | 780 km | up to €250 |
Example routes; the amount is the same in both directions. On flights over 3,500 km with a 3 to 4-hour delay, the amount can be €300. Work out your route in the calculator.
Wizz Air became Bosnia and Herzegovina’s largest airline in 2026 and is adding routes from Sarajevo, while Ryanair flies mostly in summer. Cancellations due to schedule changes are common; if yours was cancelled less than 14 days before departure, compensation is owed too: Wizz Air guide, Ryanair guide.
What to do at the airport right away
- Photograph the departures or arrivals board, with the flight number and time.
- After two hours of delay (three or four on longer flights), ask the airline for meals and refreshments, and a hotel if the flight moves to the next day. If you pay yourself, keep the receipts.
- Report a delayed or lost bag before you leave the baggage reclaim hall and ask for the report number (PIR).
- Don’t sign anything that waives your right to compensation, and don’t accept a voucher if you want money.
- Keep your boarding pass and all messages from the airline.
Deadlines
The complaint deadline depends on the country and the airline, and for flights from Bosnia and Herzegovina it can be short. Send us your flight as soon as you’re back; we’ll send the complaint to the airline.
This is general information, not legal advice for your specific case. We check every claim individually.