Airport · updated 13 November 2026
Tuzla Airport: compensation for delayed and cancelled Wizz Air flights
Tuzla is served mainly by Wizz Air, which has a base there. On Wizz Air flights to the EU the EU regulation applies, alongside Bosnia and Herzegovina’s own rules: €250, €400 or €600 per passenger.
Which rules apply
| Flight | Rules |
|---|---|
| From Tuzla, on any airline | Bosnia and Herzegovina’s rules based on Regulation 261/2004 |
| From Tuzla to the EU, on Wizz Air, Ryanair or another EU airline | Regulation (EC) 261/2004 as well (alongside local rules) |
| From the EU to Tuzla | Regulation (EC) 261/2004 |
The Bosnia and Herzegovina Directorate of Civil Aviation states that passenger rights are based on Regulation 261/2004. The complaint goes to the airline first. For delays of three hours or more we rely on the EU Court’s Sturgeon ruling, which local authorities don’t always apply the same way, so we check every flight individually.
How much compensation
| Tuzla ↔ | Distance (approx.) | Per passenger |
|---|---|---|
| Dortmund | 1,140 km | up to €250 |
| Malmö | 1,290 km | up to €250 |
| Stuttgart | 860 km | up to €250 |
| Berlin | 960 km | up to €250 |
| Milan Malpensa | 800 km | up to €250 |
| Eindhoven | 1,260 km | up to €250 |
| Gothenburg | 1,530 km | up to €400 |
Example routes; the amount is the same in both directions. On flights over 3,500 km with a 3 to 4-hour delay, the amount can be €300. Work out your route in the calculator.
Wizz Air has a base in Tuzla and runs most routes from here. For compensation, the code before the flight number matters (W6, W4 or W9): Wizz Air guide.
What to do at the airport right away
- Photograph the departures or arrivals board, with the flight number and time.
- After two hours of delay (three or four on longer flights), ask the airline for meals and refreshments, and a hotel if the flight moves to the next day. If you pay yourself, keep the receipts.
- Report a delayed or lost bag before you leave the baggage reclaim hall and ask for the report number (PIR).
- Don’t sign anything that waives your right to compensation, and don’t accept a voucher if you want money.
- Keep your boarding pass and all messages from the airline.
Deadlines
The complaint deadline depends on the country and the airline, and for flights from Bosnia and Herzegovina it can be short. Send us your flight as soon as you’re back; we’ll send the complaint to the airline.
This is general information, not legal advice for your specific case. We check every claim individually.